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Returns

To return a Info product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@thecustomkids.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned:  All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. No returns of custom items.

What cannot be returned: Most of our items are custom made to order and cannot be returned. If item is defective please contact support for RMA. No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund:  Must have RMA and must be made within 30 days of receipt of purchase.

Returns for exchange or store credit:  Must have RMA must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

The Custom Kids - Returns
4120 Birch Street Suite 113
Newport Beach
California 92660
United States

 

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